Shipping & Returns

SHIPPING POLICY: Shipping charges are calculated on the weight of the item(s). (Remember pottery is heavy.) Items will be sent via USPS or Fed Ex. We may elect to ship by another carrier of our choice. All orders shipped to addresses in Alaska, Hawaii or outside of the U.S. will be shipped by U.S. Postal Service & may be subject to additonal shipping charges not shown on the web site. Please allow 3 - 5 business days for processing of your order. Please allow 7 - 14 working days on all shipments via Fed Ex Ground / Home Delivery.

INSURANCE. Insurance is included in the shipping cost (except for purchases over $50.00 shipping via USPS).

RETURN POLICY: If you have any questions about an item you are ordering, please feel free to call us (330) 843-3990. If that rare occasion occurs where you feel you must return an item, please contact us for return instructions within three (3) days (by email) of receipt of your order. Upon our receipt & inspection of the returned item(s) (which must have our original sticker or marking), we will issue a refund or exchange for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping / insurance cost for which you were responsible. Shipping charges are non-refundable. Returned merchandise must be received by us within ten (10) days of the date from which you contact us regarding the return & shipment must be insured.

DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage &/or breakage. If, despite our efforts, your order does arrive damaged, please contact us via email or written notification. We will then file a claim with our insurance carrier. Upon receipt of your claims funds from the insurance carrier, we will forward the refund or replacement to you. (Approx. 30 days) Do not repack & do not mail the damaged items back to us unless we request you to do so. Shipping charges are non-refundable. Do save the box, packing material & damaged item in case the delivery company needs to inspect the damage.